Policies
SHIPPING &
RETURNS
We keep it simple. Ship fast, return easy. Any issues — hit us at hello@unplanned.co.in
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01
Shipping
| Method | Timeline | Cost | Tracking |
|---|---|---|---|
| Standard Delivery | 2–3 business days | Free above ₹2,000 · ₹99 below | Yes |
| Express Delivery | Next business day | ₹199 | Yes |
| Same Day (Mumbai) | Same day before 2 PM | ₹299 | Live tracking |
02
Returns
We accept returns within 7 days of delivery. Items must be unworn, unwashed, with all original tags attached.
01
Request
Email hello@unplanned.co.in with your order ID
02
Pickup
We arrange free reverse pickup within 48 hrs
03
QC Check
Item inspected at our facility (1–2 days)
04
Refund
Refund initiated within 2 business days
03
Exchanges
Not the right size? We'll swap it. Exchanges are processed within 5–7 business days of receiving the returned item.
04
Refunds
Approved refunds are processed within 2 business days of QC approval. Timelines below are from refund initiation.
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| UPI / Net Banking | 1–3 business days | Instant to most banks |
| Credit / Debit Card | 5–7 business days | Depends on issuing bank |
| Store Credit | Immediate | No expiry limit |
05
International
We currently ship within India only. International shipping is on our roadmap — sign up to be notified when we go global.
For bulk international orders (10+ pieces), email hello@unplanned.co.in — we'll sort it out.